SEMAPO GEAR customer service Review: Ranger Green G3 Pants.
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As I posted before, there was a major issue with the multicam pants I had received from Semapo Gear in the elastic area above the knee. I spoke with them about the issue and they really reached out to me to fix this situation and make it right. At first I was a little too frustrated to respond but reluctantly emailed them back to see what could be done. They went above and beyond my expectations to fix the issue!!! I sent the pants in and requested to exchange them for a ranger green pair since they had restocked and I knew they'd sell fast. Unfortunately the restock would not happen for another 2 weeks. I patiently but eagerly waited to get the email about my pants being made. I received an email about a week in with an update that they were working on it. They emailed me again about a week after that with a picture of these pants making sure they were what I wanted! Exceptional customer service! They were more than willing to adjust anything and make sure they were what I wanted. By measuring parts of my current pair and the pair they had, I figured they were relatively close. So I gave them the thumbs up to ship them. They shipped them Friday at the end of the day and they arrived today, Tuesday! Crazy fast shipping from across the globe and no damage to the packaging! I put them on as soon as I could and they were a great fit! I know I was disappointed with my first pair but with the constant updates and communication throughout the whole process was 10/10 satisfactory and the product was great! They answered any questions and made sure I was happy. Top notch, Semapo Gear. 100% satisfied!
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