Traveling Rant: traveling isn't always a piece of cake. Traveling to Quintana Roo was one of the worst ever. The weather was so bad that our flight was delayed aprox. 6 hours. We tried getting on another flight and @southwestair told us that it had to be as stand by as they can't promise seats so if we got stuck in Orlando it wasn't their problem. Which they also said they had 20 seats available so why couldn't you just confirm our seats? Apparently because they wanted someone to pay for it. But you knew our flight was delayed and we could of missed our connection in FLL. Eventually we got on our flight and when we landed in FLL the gate was taken so we had to sit for 15 minutes and our flight departed in 5 minutes! Luckily, there was 3 passengers in that connection and it was the next gate over so they decided to wait on us. Once we got on, I asked if our suitcases would make it and they said we wouldn't leave until the suitcases were on the plane. Well I got to Cancun and our suitcase was missing! I called FLL and the lady that works at the baggage claim office told me that my suitcase wasn't physically there (I saw it load on the plane in ATX so I knew it was a lie) no one knew where my suitcase was so I basically lost a day of my trip because i had no suitcase. Then I went to @hertz to rent our car and they told us they didn't have the car we rented and we had to wait until someone dropped it off (it was already midnight by then) so I'm confused as to why you just couldn't upgrade us as it is not our fault hertz doesn't have the car. Then we drive 40 minutes to Playa del Carmen to the resort and the security doesn't have my name as checking in and doesn't let us in! At this point I am just freaking out. Luckily, I walked to the lobby and they did in fact had my RSVP. We had not ate all day because of our crazy travel day so we decided we will get room service (which is open 24 hrs) I called and they told me it was on hold for 1 hour to 2 as they had too many orders. So we just went to sleep hungry. As you see, we had a very rough travel day on 4th of July. Then upon our return, @hertz dropped us off in the wrong terminal and we almost missed our flight.