Real talk: I have anxieties about visiting different cafes here in Australia. The level of service Black people and people of color more often receive is something we’re already aware of: it’s usually not good. Visiting cafes is an activity I most enjoy doing alone. I like sitting quietly at the bar either watching the baristas work or getting work done, myself. It’s unfortunate in a city so saturated with options that I’ve opted not to explore them and indulge in those activities. Most of the places I’ve visited so far have treated me with condescension based off assumptions about what I might want or not even made me feel comfortable in the first place. It’s not a case of “Do you even *know* who I am” type shit (although sometimes I feel that way tbh hahaha). To me, it’s forgetting the basics of customer service: giving everyone the benefit of the doubt when they come into your cafe, no matter who the fuck they are. Even if I didn’t know a thing about coffee, I’d still expect some level of care from the barista to help me find what I’m looking for or get me to try something new. I deserve that just as much as the next customer.
This was on my mind today because for the first time since moving here, I felt super welcomed at a cafe I’ve been wanting to try for awhile. Three coffees and an Eggs Benedict later, I left already planning my next visit.
Just food for thought for my working baristas out there. 💭