Just a huge shoutout and thank you to the folks @dragogear! I’ve had their Tracker backpack for awhile and one of the lower attachment panels on the left shoulder strap started tearing off. I knew they had a lifetime warranty but didn’t know the details so I went to their website and looked at the process of making a claim. All I had to do was take some photos of the damage, the front and back of the bag and also the green “Drago” tag. Shot them an email basically saying “Hey, I don’t know if this is covered or not but awesome if it is and if possible, could you guys send one in a dark earth color? If it’s not, no problem and I’ll save up and buy another one. Dig your guys products”. A day later I get the email you see! Wrote a thank you email in return and a few days later, get the new bag in the mail!
Its not often you get service like that anymore, at least without a hassle or making enough angry noise they do it grudgingly. No issues, no haggling or having to defend the issue. Just straight up owned and made it right. Sure, it’s not as expensive or well made as some other brands but you can’t beat what you get for the price point, a lifetime warranty AND! A-class customer service!🔥🤘. @dragogear #edcgear #tacticalbackpack #trackerbag #guns #2A #tacticalgear #allthestrapsyoulleverneed #holdsallmyshitandthensome