Ironically, smartphone users seem to avoid talking on the phone as much as possible. With so many communication options right at their fingertips, they prefer to text or tap into an app. For that reason, guests are more excited about ordering via website or app than they are about calling your restaurant directly. Make sure your business is easy to find online, and consider offering guests a proprietary app as well! These strategies ensure that guests will order from your restaurant, whether or not they're in the mood to chat.