Thanks to Beth for teaching about conflict management today! Attendees learned that conflict is a normal human dynamic. When conflict occurs, it is important to work to fix or resolve the conflict.
Tips: ✔️speak in a normal tone of voice
✔️work to understand the other person's position
✔️be ready to compromise
Ask the other person, "What can I do and what can we do together to make this better?" #conflictmanagement #istatements #conflict #resolvingconflict