🚨UPDATE: New & Improved🚨 The @drunkelephant BESTE™ No. 9 JELLY CLEANSER revealed a pH of 5.90 👀🔬
(Note: This is the *new & reformulated* version of the original Beste™ Jelly Cleanser )👈🏻
A few weeks ago, I tested the original version of this cleanser.
It had a pH of 6.29 & it stung my eyes. I learnt that it was actually reformulated last November due to others having similar complaints.
In my post, I expressed my disappointment of having purchased it nearly 5 months after it was reformulated.😕
Well, credit where credit is due- because @rivas_nathan quickly commented on my post on behalf of D.E. 🙌🏻
He apologized for the experience I had, and explained that some of the ‘minis’ of the orignal Beste™ slipped through & were still being sold (which is how I managed to get one). He confirmed that the new formula uses a blend of surfactants that are milder on the eyes, & recommended that I DM Drunk Elephant.
They responded by sending me a full-size bottle of the new Beste™ No.9 Jelly Cleanser.😱😭👏🏻🙏🏻
I wanted to share this story because I was impressed by the customer service, and appreciate that they generously sent me a new full-size bottle - no questions asked. Thank you!👏🏻💯
Now, onto the actual product…
I noticed that the box labelled the cleanser as having a pH of 5.9 - So when I tested it using my digital meter, I was happy to see that it accurately revealed a pH of 5.90.✅
Next, I was curious to see if my eyes would sting… and thankfully, it didn’t! I’ve been using this for the last 2 weeks now, and have even tried rubbing it a little more around my eyes - and nothing. No sensitivity, no stinging. Excellent.😍
It’s obviously fragrance-free, but what I love most about this cleanser is the texture. It’s the perfect jelly consistency. It’s light/cooling, lathers gently, and rinses well - leaving my skin feeling soft and comfortable. 💆🏻♀️
The bottle is huge, and can see this lasting me for some time. You don’t need much of it. I will absolutely keep using this cleanser as part of my rotation.
Have you ever experienced great customer service from a skincare brand like I have with DE? I’d love to hear your stories! 💭