I've purchased the lock-in back rests from Matrix Innovations and I have to say their company are one of the best out there and I can't praise them enough!
I had an issue with the rests not gripping my rods tightly enough so I contacted them to ask if they could supply larger inserts. Anthony Johnson dealt with the problem with complete professionalism he replaced all three after Matrix and I quote, have modified their buttons and have increased them to make a bigger plug for very thin rods, they also tweaked the mechanism to make it a little tighter. Now that's service!
They also sent me three baiting needles for my inconvenience and to make up for my return postage costs.
Now I have to say their customer service is absolutely excellent and a massive thank you to Matrix and especially Anthony.
If only all companies were this good, simply outstanding!!!!#matrixinnovations #fishing #carpy #avidcarper #totalcarp #ukcarpfishing #ukcarp #advancedcarp #ccmoore #donkleads