“As a humanitarian, I’m inspired by the people we are supporting. When you see the children smile, simply by asking them a question, including them in the conversation, this encourages me. When you can solve a problem for a client, sometimes you feel you’ve helped provide them a second chance in this life.
There are challenges, of course, when we are overwhelmed with appointments, especially when the cases are particularly vulnerable – women with breast cancer, or elderly with no support, or children separated from their family by the war. These days can be difficult, but I don’t allow people to see how I feel.
As a woman in the humanitarian sector, I have had a good experience. At times, I realize some male clients may prefer to meet with a male case manager. Likewise, if a woman has a severe situation to discuss, she will prefer to meet with another woman. It’s part of the culture. It can be very conservative. But this has not prevented me from doing my job. We can feel exhausted some days, but knowing we are making a difference supporting families, this makes it worthwhile." Doha Abu Shannab, 26, case manager, Zarqa community center, CARE International in Jordan. (Photo: Mary Kate MacIsaac/CARE).
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