Accidents happen. A heavy planter on a stand with iron legs punctured this beautiful Carrara marble tile floor and then tipped over causing this damage.
However this damage was no accident, this is an installation failure. The original installer did not trowel the mortar flat and level leaving huge voids under the tiles. Without the mortar to support the tiles, the weight of the urn was too much for the stone to bear.
To repair this, we found suitable replacement tiles, surgically removed the two damaged tiles, built up the mortar bed flat and level then reset the new tiles.