#legocustomerservice

MOST RECENT

Would ya take a look at what came in the mail? 😏 All the way from Denmark!
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#lego
#legodimensions
#legocustomerservice
#legocustomersupport
#legophotography
#waiting
#waitingisover
#finally

I just ordered a replacement Finn character tag. I spoke with a very friendly associate named Kelly. If Kelly ever reads this, thanks Kelly! Now for the long wait.. Here's a photo I didn't post from months ago because he ended up not working .
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#lego
#legodimensions
#legocustomerservice
#legocustomersupport
#legobricks
#patience
#waiting

Sometimes, customer service comes through. One of Noah's Lego sets from Christmas seemed like it was used, even though it was still taped in original tape. The first bag was gone, and half of a fire engine was already built, and the second bag had been cut open. I chatted with Lego customer service online and they put in an order to replace everything from the first two bags! Everything came today! Now Noah can get to work on this set!! #noahjames #legos #legocustomerservice #freereplacement

Probably the worst response from customer service I have ever seen. Never even mentioned my concerns..... Points for whimsy maybe?? #epicfail #lego #legocustomerservice #servicefail

Just as we were playing Lego house building, the part missing from Ethan’s plane arrived! #Legocustomerservice is awesome, logged online about a week ago and requested a replacement part and wahoo, it arrived! We continued house building, so have the plane left to finish ✈️ #Lego #buildingfun

I forgot to mention it yesterday - I answered a customer question about the fancy #LegoVIP cards that they are doing for people who bought the #LegoUCSMilleniumfalcon- and the store employees joked "You're hired!" Shortly after, the two very sweet employee (at the mall in #Maryland) gave me this #LegoFriends #FriendshipBracelet from some #legopromo that they had going on a few months ago. Somehow the store only had one of them floating around so they deamed me an official "Friend to Lego". I will be wearing this sucker till it falls off! #LegoPromotion #FreeLego #LegoCustomerService #thelegostore #ArundelMillsMall #ArundelMillsLegoStore #TheLegoStore #LegoJewelry

And mistake corrected, new piece received. Thank you LEGO, first-rate customer service as always! Now back to building 😎 #legocustomerservice #lego #thankyou

Sigh. First, I go in to get Kaedin's Christmas gifts and they gave away the last #Polybag #promo without me getting one... And then I order #NinjagoCity set after confirming they still had the promo sets in stock.. And guess what? ... The set arrived without my #LegoVIP #freeLego #polybagpromo. ::sniffle:: #LegoCustomerService is very nice and helpful (as usual) and they gave me some #VipPoints which was nice. We've got about 3500 VIP points right now. (yay!) ooh... And my husband has the #LegoVippoints on HIS account for the Millennium Falcon he bought! Forgot about that! Not too shabby!

Недавно в одном из моих новых наборов @lego не хватило серого плейта 2х3. Сообщил об этом в #legocustomerservice и вот - получил пропавшую детальку! Вот это сервис, мать его.
#lego #afol #bricks #legogram #instalego

Replacement parts dari Denmark dh smpi! Jom pasang smpi siap! 😁 #teamrayalego

Pantassss~ 👍 #teamrayalego

Huhu first time call LEGO dlm seumur hidup~ Okies now leh start pasang Bucket Wheel Excavator! 😁 #teamrayalego

I want to say the BIGGEST thank you to the incredible Instagram follower of ours, #yourmomlikesmytoys. After realizing that our #Lego.com orders during the #StarWars #Maythe4th #LegoPromotion (to get the #FreewithPurchase #legopolybag) had not gone through, I shared with you guys our dilemma and the #LegoCustomerService response. Shortly after, we got this message from Jackson Grey (@yourmomlikesmytoys)!! We can't thank him enough for the kindness + I have ZERO doubt that the #legoinstagramcommunity is by far the best. Kaedin will be so THRILLED - I just found out my health insurance got canceled by accident last month and have been VERY stressed out, so this really means a lot to us.
As most of you know, we *very much* believe in #payitforward & we try to help out where we can too... So in honor of @yourmomlikesmytoys ... we're going to do another give away... *ahead of schedule*. As in *THIS WEEK* (I'm going to look around today and think about what we'll give away!!) #StayTuned!! #LEGOGiveaway #freeLego #giveaway #AFOL #freetoys #legocontest #KFOL #TFOL #legocollector #payitforward

The response from lego was kind... but we would have preferred being able to just fill our order with the correct promotion. I'm so annoyed that this happened. #legocustomerservice #lego

No no no no no.... I just found out that my order that we placed, TWICE during the #LegoR2D2 promotion... Never went through!! Some wierd issue (a generic fault apparently) made our order bounce after going through EVERY step. I just went through the process a third time, trying to figure out how I could go through every step of paypal and then show nothing in my order status online... And now I know. My order DIDN'T GO THROUGH. I'M SO UPSET RIGHT NOW... I contacted them... I really really hope they can do something about this mess. Kaedin really wanted that R2D2 and I had NO CLUE that the order didn't go through until I noticed today that all of my items were still in my cart. As it turns out - the error flashed on the top of my page for just a few seconds and then went away- I clearly missed it when it happened after BOTH orders I placed this week!! #Lego #AFOL #legocustomerservice

Why? This upsets me so much...why not finish the back? #lego #legocustomerservice #AFOL #notcheap!

Finally Peter's head has arrived! Now he no longer needs to do butler stuff. 😃🎉🎊 #lego #legostagram #legominifigures #legobricks #legocustomerservice #petervenkman #legoghostbusters #ghostbusters #geekyverse #legofun #legosarecool

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