You get to work, on time and ready to go! You come in, say hello, then your boss calls you over to let you know they won't be paying you for the first few hours of your shift because they "forgot" that you were supposed to be working today. Or even worse: It's payday and you go into work to receive your pay, only for your check to be short 1/2 of one day's pay with no reason or communication from your employer. Can you imagine?! Well...that's exactly what it is like when stylists come to work and have no-show appointments. My time is valuable. My appointments are valuable. I get to work and think of all of the things I could have been doing with my time instead of sitting waiting for someone who doesn't show up. I could have been getting chores done. I could have not been paying for a babysitter for those hours. I could have had breakfast!
My policy states that I require 48 hours in advance for rescheduling and/or a proper cancellation. If canceling within 48 hours, there will be a $35 rebooking fee. BUT PLEASE, no matter how you're canceling, just send a quick message to inform me. I won't be upset. It isn't awkward. Whatever reasons there would be for clients to not text a cancellation, forget it, and just send the text! It is extremely helpful in the way we plan out our days.
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