B I G • F A T 👎🏽 T O •
E A S Y J E T • !
@easyjet you’ve seriously screwed up this time.
This is how @cycoljonno received his £4000 #trek Domane after flying from Geneva to Manchester on May 19th. The bike was in ONE PIECE, in perfect condition in a £470 #scicon bike bag - it didn’t arrive in Manchester, it was left behind in Geneva 😠
Then...it was delivered to our address 3 days after we landed, which was 2 days later than @easyjet told us it would be.
The bag was damaged - EasyJet are replacing it - and the bike was in this state, unrideable, when Jonno opened the bag 😡
This was over 2 weeks ago now - the baggage claims department never told us that there would be a cap on the compensation offered - apparently we should have READ THE SMALL PRINT!! Have any of you heard of the ‘Montreal Convention’?! Thought not. Anyway, according to that they only have to pay back a pathetic £1198.86 compensation!!
It’s like someone smashing up your Ferrari and giving you the money back for a Corsa! 🤬
So now we’ve had to fight, stress, make expensive phone calls, battle, push and argue our way to escalating the problem higher up in the EasyJet hierarchy of decision making.
All we want is the full £4300 to replace Jonno’s bike with the SAME BIKE seeing as EasyJet’s baggage handlers broke it.
It’s pretty frigging simple @easyjet 😤
Anyone fancy making this go viral? Anyone sick of these multi-billion pound global organisations making life hard work for us regular folk who trust them with our precious items - bear in mind we have to pay to put our bikes on board flights at £42 a go.
@easyjet you’re on borrowed time. Whoever makes the decisions needs to make this fast, because I’m cooking up some ideas about how to proceed.
FYI EasyJet - @cycoljonno Is supposed to be doing a charity ride through the Alps in two weeks time. It’s to raise money for @cyclingprojectswfa, a National UK Cycling charity. He’s got a new job as the Wheels for All co-ordinator for Kendal. Wheel for All is a project based around inclusiveness for disabled cycling.
Do you REALLY want this to be disrupted @easyjet? 🤔
*Continued in comments*