How to do this!?!... FIRST PHONE CALL!
Front Desk again a Huge component. If you are waiting until they are sitting across from the provider.... You are wasting everybody's time!.
You can measure this!! If you have mapped out your Patient Experience then it CAN and will happen Everytime... AND Completed Plans Of Care INCREASE.... all by changing the First Phone Call.... Cheers. #ptexp #dbajd #bizPT #FrontDesk