After the new year we didn’t receive a phone call; I waited. I called. No call back. Then the financial dept called 1/11/18 & rudely explained she’d been out with the flu. I was confused, I wasn’t waiting for HER to call me I was waiting for the Dr. to call like she stated she would. Does it even rattle their minds how hard this is on their patients? The answer:NO. No it does not. This lady was THE biggest C yoU Next Tuesday. She spoke down to me & shamed me, saying no one gets a discount. Then said if none thaw it turns into a fee for service so you pay more. My brain expanded threatening to implode. Wait-I must have heard you wrong. You pay MORE if no embryos thaw? You pay more if you DON’T even have a chance to impregnate yet you are drugged & hormoned up for NO reason AND you pay MORE? I started to say how fucked this is & although it may be lower cost than normal we’ve still paid out of pocket & don’t qualify for loans. I stopped. She wasn’t listening, I saved myself from being treated inhuman any longer. I said can Dr. B. please return my multiple calls & I hope you feel better. The Dr. finally called me back 1/15/18. How in the fucking world can any of these people be working at a fertility clinic if they’ve no hearts? When she called it was unexpected, almost 6pm. I had my notes so I could give her a piece of my mind but I was with my succulents; gardening, listening to Beethoven. Calm. Trying to heal from this massive torture infertility was wreaking on me. I listened to her as she defended the financial bitch. I said, super zenned out, she was unkind & didn’t appreciate it, we’d been waiting for you to call us not her. She said she thought we wanted to know the cost of FET. I said that wasn’t all we wanted to know. I didn’t get into it with her, I felt she was avoiding us, it was falling on deaf ears. She doesn’t understand how horrendous it is waiting, not a clue as to why I’m still not preggo after my 2nd IVF loss. Just more depressed. Which confuses her. Why would I be sad & freaking the fuck out; questioning my life & it’s purpose? She said she’d be out of the office during March but to call with day 1 of my cycle in April so we can begin FET.