When customers contact your organization and your team responds the spotlight is on them and, inevitably, on your organization. Your team represents your brand and that carries a lot of weight. Make sure they’re trained and empowered to shine bright by preparing them with the proper training.
Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well. John Mackey
At Your Service Consulting LLC can help. Visit our website at www.atyourserviceconsultingonline.com to set up an appointment to discuss how we can help you achieve your customer Service goals.
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