. EQUIPPED FOR A DIFFERENCE 2017 is a customer service training program organized by E2E Customer Focus to equip you in the right ways to handle angry customers and to communicate clearly and effectively. As good customer relation is important in every business, we would entreat you to attend this program to find out your customers’ expectations.
The topics that would be addressed are;
1. Handling Angry and Difficult Customers Angry callers and their expectations
2. Vision, Energy and Passion to serve What Customers want Customer loyalty Value of Complaint 3. Communicating with clarity and impact How to communicate Please note that training would be facilitated by certified customer service professionals (CCSPS) from the Customer Service Institute of America (CSIA). Participants would be awarded an accredited certificate from the Continuing Professional Development (CPD) UK (which can be used anywhere in the world); given customized training materials and giveaways; lunch and snack breaks. For any further information, call 05077737679 / 0577737681 / 0243049503 / 0245501662 or you can register at http://bit.ly/2vKPK7A