Name and shame time. @appleyardlondon
I’m not sure if anyone can explain to me - the company certainly can’t (other than to say that they sent the wrong size, here’s a tenner...) how the first “bunch” of flowers could ever end up looking like the second?
I know the lilies aren’t open, that’s not the issue, the one scraggy twig of berries is the main problem and the fact that this bunch of flowers would never in anyone’s wildest imagination come to resemble the second!
I’m tired of pretentious companies professing that their stuff is superior when in fact it isn’t. Cost isn’t an issue, and compensation certainly isn’t in the game plan - why would I send flowers for a special occasion to later ask for compensation when that occasion has been trashed??? I actually expected a first class product without any of this damned hassle!
As Brits we tend to stand back and accept all sorts of second rate service and so it continues but I don’t know how things will change if we don’t ever stand up and say that we want better.
So @appleyardlondon Thanks for nothing, except for making something special not quite what it should have been.
Oh and not even an apology in this mornings email response.....please people avoid this company at all costs, because how a company handles a complaint tells you everything you need to know about them....
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