I had an unpleasant experience at Vapiano Quadrio the other day.
For those of you who don’t know the place, here is how it works. You get a card at the entrance, which is used to charge you for food and drinks. There are separate lines for drinks, pizza & lasagna, salads & antipasti and pasta & risotto. You pay when you leave.
First of all, the bartender I ordered drinks from was unfriendly and mishandled my order. He got it wrong 3 times and was openly annoyed with me every time I pointed it out. My order was not that complicated. I asked for 2 bottles of water and 2 glasses of wine 🍷🤔
The chef who was cooking my meal was chatting with me and seemed very nice. When he handed me my food, he asked if I’d like a complimentary drink. I accepted, because my friend wanted a lemonade, but they didn’t have it at the bar. I noticed later that they charged me for it. What kind of game is that? By the way, when I accepted that one drink, he offered me more, which I refused.
My friend got a large Caesar salad (129 CZK). It came with chicken, for which she was charged an extra 49 CZK, but we only noticed that after paying. We both liked the salad.
I ordered spaghetti carbonara (159 CZK), which was just OK. I didn’t hate it but didn’t love it either. I would order something else next time.
The woman handling our payment was impatient and annoyed that we wanted to check the bill before paying. That’s why we only noticed all these extra charges after we left.
This is so uncool, especially because, overall, I do like this place. The cooking is not bad for a fast food restaurant, and the atmosphere is quite nice.
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