Hello @biotherm. At 1am Monday gone I found myself in emergency hospital suffering blisters to the inner left eyelid as well as what the Eye and Ear hospital later confirmed was a torn cornea. Prior to 1am I'd been in acute pain for three hours flushing my eye at home. I lost most visibility from one eye for three days, suffered extensive discomfort for 24h, my work output was compromised and even this morning my vision is not fully restored. I used one of your products. I'm loathe to take this public but your local team is not responding to any request I've made for someone to contact me and I'd like to raise this in the hope that it prevents others making the same mistake I have. I'd like to discuss the omission of the word "body" from the front of your packaging. Absolutely I shouldn't have used this on my face but I failed to see the "do not use on face" approx 7 lines down in small font on the back. The word "gentle" (front of packaging) inferred to me face-friendly. Had "body" been on the front, thus explicitly stating this was not a facial product, I wouldn't have purchased nor used this product. I'd have looked for your alternative face product instead. I would hope my suggestion may well help any others avoid making the same mistake. It'd be appreciated, and not a little bit tactful, if your local team could find a moment from their busy schedule to follow up my enquiry - it's really poor that I cannot reach them privately. Thank you. #biotherm #faceproduct #eye .