Today I had to cancel an #anniversarytrip that I had planned to #hawaii 🌴. While that is sad, it's part of #parenthood because my son's graduation ceremony was during the trip and we would have missed it! 😔So, it's unfortunate but I had to say that it was sooooo much more bearable given the AWESOME customer service and EMPATHY I received from both of my favorite travel partners @delta and @costco.
When I called to cancel the trip, I was prepared for fees but received a great surprise!!! Given all the horror stories lately about airline travel,I thought I'd share my good experiences.
#delta asked me why I was cancelling and felt so bad for the situation they waived fees and re-deposited all my miles!!! Then I turned to #costcotravel and they were just as gracious refunding my full amount with no penalty fees and asking for my repeat business when a better time came around.
If anyone has a trip to plan, I highly recommend these companies!!! 👍🏽✈️
#beautycounterbykiaolson #deltaairlines #skymilesmember #costcotravel #bestcustomerservice