I was so excited to get my new #samsungs8plus this Sunday from #verizon. Being a responsible phone owner, I purchased the #otterboxsymmetry in the store, and immediately put it in the case. I asked @verizon if I should buy the screen protector, and they said no, because what they had in stock was not cut right. Fast forward to Tuesday at lunch, less than 48 hours after purchasing the new phone, I dropped it (in the case, on a semi-soft surface). Picked it up to see a small crack on the side. Then tried to turn on the screen and it is totally unusable. Called #asurion insurance and filled out a claim. But they have no replacement phones available! Talked to every cellphone repair place in the Houston area, nobody can fix it. So I go back to Verizon - and there is nothing they can do. So now I'm stuck with a hunk of very expensive junk for a phone, with no solution in sight. Lessons learned: 1. Samsung has gone way down in quality. I have always been a @samsungmobile user, and have never cracked a phone in my life. Honestly feeling pretty scammed at this point. Do not buy this phone if you plan on dropping it just once!! 2. The @otterbox Symmetry series is worthless. Like you might as well have no case on it, because it offers 0 protection.