Shame on you, @alaskaair .
For the last five years, every time that I have flown alone with my kids, my husband has been allowed an assistant/gate pass. This allowed him to go through security with us to help with the kid(s). It has always been a tremendous help, especially for potty breaks, getting food and getting us through checkpoints more efficiently.
Today, however, we were told that those aren't allowed and 'that every other person that has ever done that was doing so by breaking the rules.' By another agent, I was told, 'TSA sets the rules and won't let us issue them.' Another agent on the phone told us that we just needed a supervisor to give us permission and then he could go. He was not allowed to get a pass to go with us. My husband has since called #TSA and confirmed that it is an airline only policy that has nothing to do with TSA- each airline determines if it will issue such passes.
As though traveling with children isn't stressful enough, this added a tremendous change to our plan today, was really upsetting to my children, and overall just left me with a really bad taste in my mouth regarding #alaskaairlines. I feel lied to. I delayed people at every stop while also feeling really agitated and disappointed. It's especially upsetting given how many times this has never been an issue. I find it very hard to believe that every single agent was breaking a rule in allowing us through. If TSA is okay with this type of assistant pass, my husband goes through security like everyone else, and it makes the process more efficient and less stressful for everyone, what is the harm here? Why is Alaska insistent on not allowing it anymore and causing us to have a terrible start to our travels today?
I'm disappointed and reevaluating my very long loyalty to this airline that has let me down.
#flyalaska #alaskaair #travelingwithkids #dia #alaska #momlife #flyingwithkids #travel #familytravel #denverinternationalairport #virgin #traveling #solowithkids #momtravel #kidtravel #airlines #airlinecomplaint #familydiscrimination #antifamily #badbusiness #poorcustomerservice #dontflyalaska