Sometimes, oftentimes, especially lately— it’s really hard for me to relax. I worked today and had a dissatisfied customer even though everything we did was correct, this person still did not believe us and wanted everything for free, which didn’t happen as we didn’t do anything incorrectly. This took place at perhaps at noon and I am still fretting & stewing over it. This is all part of my anxiety, the biggest part I hate- obsessive thinking & worrying. Great customer service is what we are all about. Obviously when in business you’re going to have complaints, people that aren’t going to like you or your products, and those people who will never be happy with whatever the outcome. We strive to go above and beyond and sometimes that’s not enough. I hate complaints and oftentimes want to make it all better even at my@own expense — which isn’t good for business and again is my anxiety.
How do you fellow business people deal with that? I know I need tougher skin & to step away but it’s a very hard thing for me to do.