I have been to plenty of afternoon tea in London but the one I had in @rosewoodlondon yesterday was very disappointing.
I was very impressed with the food. Scones were freshly made and were served once we had finished the sandwiches so they were warm when they reached our table. Sandwiches were nicely made, egg mayonnaise & truffle and salmon & keta caviar in particular, were delicious.
I was recommended the Black Leopard tea to start with and I really enjoyed it. Very flavourful with tonka bean and pink peppercorn. Wish we could try other tea but service was not the best and we never had a chance to try other tea.
Service was probably among some of the worst I have had. The restaurant seemed to be understaffed and it was almost impossible to get attention from the waiters, even at the beginning when we just wanted forks so we could eat our food! All we were asking for is to feel welcomed but the waiters never seem to care about us, there were no “Is everything okay? How is the food? Is there anything else you would like?”.
In addition, my friend and I don’t work here and we expected to be notified when the kitchen was about to close, like “Our kitchen is closing soon, is there anything that you would like?” instead of ”Our kitchen was closed one hour ago, have you been to afternoon tea before? Is this your first time?” which was one hour after we tried to get attention from the waiters and gave up eventually.
Really enjoyed the food and tea and interior was stylish but sadly service was rude and disrespectful. I can’t see a reason to come back again.
Would you go to a restaurant for good food but awful service?
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