Hey everybody! Please see a note below from our technician about a recurring issue we have seen! 📱
We have gotten a couple of folks in this week who had problems with the speaker phone icon being greyed out during calls, and not being able to be pressed. This appears to be, at least in some cases, a problem caused by an update. 📱
Originally appearing with the rollout of iOS 11.3 in the iPhone 7 and 7 Plus, it seems some people are reporting that the issue is showing up again. If you have an iPhone 7 or 7 Plus and believe this may be affecting you, please contact Apple first, as they are aware of the issue and may be able to offer you a solution. If Apple cannot provide a solution for you, we may be able to resolve it by rolling back the update, but odds of success are not 100%. 📱
If you are not sure that this is the issue you are experiencing, please call or email us and we can assist!