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Our colleagues up and down the country have been dressing down, dressing up, shaving heads, quizzing, raffling and baking their socks off for Comic Relief: Red Nose Day 🔴
However you’re fundraising today, good luck and have fun!

Our colleagues are always on the lookout for new tactics used by fraudsters. We spoke to Vijay at NatWest Loughborough about how he stopped a customer losing money to an impersonation scam.
“A customer came in to send an urgent faster payment of £2 to a friend. He joked about the amount being small, but it struck me as odd when he said he was concerned about the security of the payment. He then reinforced that the payment needed set up and completed immediately. I had a strong feeling this was a scam as we’re trained to spot signs like this.
To reassure him, I handed over our Secure Banking Promise leaflet. I showed him the #FriendsAgainstScams badge on my uniform and talked about common scams affecting our local community. He seemed visibly upset when I mentioned sophisticated scams where fraudsters impersonate trusted organisations and ask for small payments before eventually withdrawing large amounts from the victim’s account.
He then whispered that a man was listening to our conversation via the phone in his pocket, so I whispered back and muted the line. He said he’d been called by “BT” and asked to complete this faster payment to protect his computer and that an engineer was coming tomorrow to collect electronic equipment from his home. I immediately called the police and got my customer to keep the scammer on phone so they could attempt to find out where the call was coming from. Unfortunately, the scammer evaded the questions and hung up when they realised the police were involved.
The police then collected more information from my customer and completed a home visit the following day in case they could catch this so called “engineer”. I have since caught up with my customer, and he now feels far more secure than before and was extremely grateful we’d kept his money safe.”

Meet Michele, she’s been working with us since 2012 and now serves as one of our Community Bankers in towns and villages across Bedfordshire and Northamptonshire. Michele spends a lot of her time helping vulnerable customers with their banking and no two days are the same. Her day may start with a financial drop in session, followed by a visit to a housebound customer or involve hosting one of our MoneySense or #FriendsAgainstScams events.
Friends Against Scams sessions are designed to help customers understand scams, and benefit people of all ages as anyone can become a victim. Michele may host up to four different events in a single week, with venues ranging from schools to retirement villages. These events are so popular that she’s already booked some for 2020.
The sessions cover topics such as; how to stop scams, where to go to find support and tips for avoiding scams. Most importantly, they provide a safe space to ask questions and stop people feeling isolated. Michele previously worked in mental health, so she’s very skilled when it comes to adjusting to the needs of our more vulnerable customers, helping them understand how scams work with visual presentations and hand outs they can take away.
To learn more about what our Community Bankers do visit:

We’re delighted to have won Best Mortgage Provider at the British Bank Awards 2019. Thank you to all our customers who voted for us. It seems they love the way we make banking easier with features like our paperless mortgage applications. See for yourself at

We're trialling cutting-edge, biometric technology that makes it easier to pay. 200 customers are testing cards that allow you to make contactless payments over the usual £30 limit using fingerprint authentication instead of Chip & PIN. We're working closely with digital security experts Gemalto, along with Visa and MasterCard. Follow our social media for updates on this and other innovations we're exploring. #NatWest #biometrics #gemalto #visa #mastercard

Shout out to all the Merchant's Academy Year 6 girls visiting NatWest in Bristol today to get inspired by STEM subjects. Thanks to @official_brfc, Airbus UK, Venturer's Trust & @bristolzoo (and their cockroaches) for helping create a fantastic day. #NatWest #WeAreWhatWeDo #InternationalWomensDay #IWD2019 #STEM #Bristol

Does a padlock mean it's safe to shop on a website?
Yes and no. Here’s why:
#TakeFive to check websites before you buy.

Some people could be more easily taken in by a scammer this Valentine’s Day – if you know anyone using online dating, look out for them and make sure they know how to spot the signs below.
#DateSafe and don’t rush into an online relationship.

Parents of teenagers – please read ⬇
Criminals are using code words to disguise social media ads that recruit teenagers to launder money. .
Roughly translated, this means:
"Looking for people to hold £10k in a NatWest bank account"
�Natty = NatWest. (Banks are nicknamed e.g. Sants = Santander, Barks = Barclays�) .
Square = bank card/account�
K drops = the amount of money the criminal wants someone to hold in their bank account. The recruited mule then gets left a cut when the money is eventually moved on.
��If a mule is successfully recruited though this method, messaging often moves to Snapchat where conversations can be deleted.
Remember that getting caught up in one of these scams carries some very serious consequences. Your child could have their bank account closed down for fraud. By having an account closed due to fraud it will lead to refusal of loans / mobile phone contracts, and also be prevented from opening accounts with other banks.
#TakeFive and help your kids learn how to spot a money mules on social media.

Planning a move this year? 🏠
See how we’re taking the pain out of paperwork in our new TV ad.

Keep on top of your balance. Check all your pending payments using our app. 📲 #NatWest #mobilebanking #bankonthego

Celebrating 100 years since UK women voted for the first time with the purple green and white of women’s suffrage. Purple for dignity, white for purity, green for hope.

#NatWest #Processions2018 #Vote100

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