Meet Michele, she’s been working with us since 2012 and now serves as one of our Community Bankers in towns and villages across Bedfordshire and Northamptonshire. Michele spends a lot of her time helping vulnerable customers with their banking and no two days are the same. Her day may start with a financial drop in session, followed by a visit to a housebound customer or involve hosting one of our MoneySense or #FriendsAgainstScams events.
Friends Against Scams sessions are designed to help customers understand scams, and benefit people of all ages as anyone can become a victim. Michele may host up to four different events in a single week, with venues ranging from schools to retirement villages. These events are so popular that she’s already booked some for 2020.
The sessions cover topics such as; how to stop scams, where to go to find support and tips for avoiding scams. Most importantly, they provide a safe space to ask questions and stop people feeling isolated. Michele previously worked in mental health, so she’s very skilled when it comes to adjusting to the needs of our more vulnerable customers, helping them understand how scams work with visual presentations and hand outs they can take away.
To learn more about what our Community Bankers do visit: www.natwest.com/communitybanker