So a car comes in leaking from the water pump to one of our client shops. The person on the phone insists the car was never overheated by his daughter although he is in another state. After that the car is over heating. He's mad cause just a water pump doesn't fix it. This is the proof of how warped the head is but he doesn't care and insists this shop is ripping him and his daughter off. Even when sent these pictures. He called on friday to approve the repairs and called on monday wanting to know why the car wasn't done yet. These are the people we have to deal with an a weekly basis. The ones threatening to write bad reviews If their every need is not met including price regardless of the problem and who caused it.