m_a_hayman m_a_hayman

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Business performance improvers  A consultancy helping businesses: • improve customers' experience • reduce costs • increase profits and employee engagement Click to start improving 👇

Successful businesses are moving beyond treating their customers' experience as a customer service challenge and seeing it as an essential driver of competitive advantage at every customer touchpoint.⠀

Equally important, winning businesses don't treat social media as just a marketing channel. They realize that social media is becoming the main form of communication that shapes how people think and what they buy.⠀

A recent Harvard Business Review Analytic Services global survey found that companies that thoroughly integrate social media and their customers' journeys offer vastly superior customer experiences than competitors do, which translates into stronger growth and dominant positions in their markets.⠀

#digital #digitalmarketing #content #contentmarketing #advertising #media #branding #brand #publicrelations #socialmedia #knowledge #insight #expertise #business #performance #improvement #leadership #thoughtleadership #change #improve #grow #growth #success #leaders #entrepreneurship #data #results #insight #action #win

We love this quote from six-time Ironman Triathlon World Champion Mark Allen. It's about powering through pain and applies not only in sport but also in the context of organisational and individual change.⠀

As @robinsharma said: 'All change is hard at first, messy in the middle and gorgeous at the end.' During the early stages of change, it is therefore really important to take on Mark Allen's advice and keep going - otherwise, the gorgeous benefits at the end will not be enjoyed.⠀

Like if you agree with @markallengrip!

#results #youcandoit #selfimprovement #selfbetterment #triathlon #gains #thoughtleadership #sportquote #knowledge #boss #digitalmarketing #motivationalquote #triathlontraining #digital #goal #changeyourlife #motivationquote #triathlonlife #leader #entrepreneurquotes #motivationquotes #businessquotes #successquotes #businesscoach #ceo #triatlon #businessowner #leaders #entrepreneurs #entrepreneur

The problem isn't the problem. The problem is our attitude about the problem. How we frame problems either helps or hinders our ability to resolve them. Double tap if you agree!⠀

#business #performance #improvement #leadership #change #creativeentrepreneur #smallbiz #efficiency #ocr #entrepreneur #work #motivation #digitalmarketing #spartan #improve #spartanrace #moveforward #grow #growth #success #triathlon #successtips #winner #win #thoughtleader #encouragement #wordsofencouragement #wordsofwisdom #wisewords #lifeadvice

We love this quote because it acknowledges that progress is possible irrespective of the current situation.⠀

This is true in business in the context of organisational objectives and in our personal lives in respect of fitness and other goals.⠀

Double click if you agree with Nido Qubein!⠀

#results #youcandoit #selfimprovement #selfbetterment #fitness #expertise #thoughtleadership #insight #knowledge #action #digitalmarketing #motivationalquote #hustle #millionaire #goal #changeyourlife #leadwithoutatitle #motivationquote #sport #leader #entrepreneurquotes #motivationquotes #businessquotes #successquotes #businesscoach #businessowner #leaders #entrepreneurs #entrepreneur #personalgrowth

We were back in New York last week with our client @essencedigital.

On Sunday our lead consultant walked the High Line - a public park built on a historic freight rail line elevated above the streets on Manhattan's West Side.

The park featured an exhibition called 'Wanderlust' which explored themes of walking, journeys and pilgrimages inspired by the High Line.
On what was an extremely cold afternoon, as well as offering new views of New York and providing inspirational examples of repurposing, the High Line and Wanderlust offered great metaphors for seeing situations from different perspectives in order to understand them more fully.
It was a fantastic prologue to a superb week with Essence.

#redesign #repurpose #repurposed #urbannature #environment #art #wanderlust #thehighlinenyc #thehighline #newyork #newyorkcity #manhattan #nyc #HighLineNYC #love #winter #photos #image #environmentalart #rejuvenation #greenspace #digital #digitalmarketing #success #work #park #garden #plants #nycpulse #horticulture

If you want to make the best of yourself, if you want to reach your potential, you give it everything, you never stop striving.⠀

This is true in every field of endeavour including business, sport, health and fitness, personal development and artistic pursuits.⠀

Double tap if you agree with @davidbeckham!

#results #youcandoit #selfimprovement #selfbetterment #salestraining #expertise #thoughtleadership #insight #knowledge #action #millionairemindset #motivationalquote #reachyourpotential #millionaire #goal #changeyourlife #leadwithoutatitle #motivationquote #reachyourgoals #lagalaxy #entrepreneurquotes #motivationquotes #businessquotes #successquotes #businesscoach #digitalmarketing #businessowner #leaders #entrepreneurs #entrepreneur

We're members of the Institute of Customer Service and attended their Annual Conference in London today. It was great spending time in the company of other businesses and organisations which, like us, want a world where excellent customer service is demanded, delivered and seen to make a positive impact on organisational performance.
Thanks to the MD, Customers, Communication and Technology at @transportforlondon, GI Strategy Director at @lv_liverpoolvictoria, Industrial & Commercial Director at @edfenergy and Global Head of Customer Service at @newlookfashion for their valuable insights in the panel discussion and to all other speakers for some thought provoking presentations.

#results #youcandoit #selfimprovement #selfbetterment #londonbusiness #expertise #thoughtleadership #insight #knowledge #action #work #content #contentmarketing #customerservice #sales #smallbiz #goal #changeyourlife #leadwithoutatitle #workhappy #digital #leader #digitalmarketing #service #businesswomen #brand #businesscoach #leaders #businessowner #businesswoman

An insightful quote from Vincent Van Gogh about silencing critics or synics as well as our inner voices and doing things we believe we cannot.⠀

This has applications in our personal lives with artistic, educational and health and fitness goals as well as in business when striving to reach levels of performance not previously achieved. ⠀

Double tap if you are inspired by Vincent Van Gogh's words and tag someone who needs to see this!⠀

We'd love to hear your stories about voices you have proved wrong! What helped, what hindered and what did you learn along the way?⠀

#results #youcandoit #selfimprovement #selfbetterment #salestraining #girlboss #thoughtleadership #smallbiz #knowledge #lifecoaching #lifecoach #motivationalquote #sales #businesswoman #goal #changeyourlife #art #motivationquote #quotestoliveby #leader #entrepreneurquotes #motivationquotes #businessquotes #successquotes #businesscoach #painting #businessowner #leaders #entrepreneurs #entrepreneur

Authenticity is the key to influence - and therefore success in the workplace.⠀

To be considered 'authentic' we need to display a mixture of traits including transparency in relationships, trustworthiness and self-awareness.⠀

Based on the work of corporate psychologist Ben Williams.⠀

Double tap if you agree and/or tag those who need to see this.⠀

#business #performance #improvement #leadership #change #creativeentrepreneur #smallbiz #lifecoach #lifecoaching #entrepreneur #work #motivation #authenticity #selfawareness #improve #psychology #prosper #grow #growth #success #strategy #successtips #winner #win #thoughtleader #encouragement #wordsofencouragement #wordsofwisdom #wisewords #lifeadvice

We love this quote! It's about doing what we can with what we have and not waiting for perfect conditions. This is critical thinking for people and businesses committed to continous improvement.⠀

Double tap if you agree and tag someone who needs to see this! ⠀

#genekelly #youcandoit #selfimprovement #selfbetterment #mindset #expertise #thoughtleadership #movie #knowledge #dancing #love #motivationalquote #digital #music #digitalmarketing #changeyourlife #singinintherain #personalgrowth #dance #leader #entrepreneurmindset #entrepreneurslife #businessquotes #successquotes #businesscoach #yellow #businessowner #film #entrepreneur #entrepreneurs

We're thrilled to be presenting a Career Webinar for alumni of the Open University Business School today. The title is ‘Lean Six Sigma unwrapped' and our lead consultant will be explaining what Lean Six Sigma is and how it can benefit businesses.⠀

Here's a preview of some of the material we will be going through.⠀

#career #youcandoit #selfimprovement #selfbetterment #careergrowth #expertise #thoughtleadership #insight #knowledge #education #learn #content #professionaldevelopment #progression #learning #businessschool #careerdevelopment #changeyourlife #leadwithoutatitle #business #leader #entrepreneur #leansixsigma #university #success #businesscoach #lean #businessowner #leaders #strategy

Focus on being productive instead of busy. Double tap if you agree with the excellent @timferriss!⠀

In practical terms, being productive instead of busy requires:
* prioritising WHAT we do (differentiating between core and non-core activity and value added and non value added tasks); and
* improving HOW we do it (removing wasteful and non value added process steps to improve efficiency and effectiveness. ⠀

#results #youcandoit #selfimprovement #selfbetterment #salestraining #expertise #thoughtleadership #insight #knowledge #action #millionairemindset #motivationalquote #sales #millionaire #goal #changeyourlife #leadwithoutatitle #motivationquote #business #leader #entrepreneurquotes #motivationquotes #businessquotes #successquotes #businesscoach #fitspiration #businessowner #leaders #entrepreneur #entrepreneurs

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