We want to hear from you!
We are currently looking at getting your orders shipped with a courier instead of UK’s national postal service so that we can offer tracked shipping at a reasonable price. This means shipping costs might change slightly, going a bit higher for certain weights and lower for others – It would not be a significant change, though.
Having a courier also means that in some countries delivery could be made by your national postal service but that in most it would be made by an actual courier company like DHL or UPS, which, if the latter, means that after three delivery attempts your parcel is likely to get returned.
Estimate delivery times would also change.
Delivery to countries outside of the EU is likely to take the same or less time compared to the service we have currently – and in case of a delay, with the tracking option you can always check where your parcel is or if something has happened). Delivery to the UK and Europe should remain the same – 3 to 7 working days depending on where you are located unless a delay happens.
We don’t want to make this change without hearing your opinion as customers. With this change all orders would be shipped with tracking and replacements, if needed, would go out faster as well, but prices would change and so would delivery times. However, the one thing we are most worried about is non-delivered parcels which would most likely incur a cost.
Let us know what you think! .
📸 by @book.lover14 💜
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