bentoriacompany bentoriacompany

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The Bentoria Company  A social enterprise that offers customer experience trainings and service reviews to businesses across all sectors!

Excellent customer experience cannot be faked!!

And just like that, this hotel's business year has gotten off to a rough start. This will never happen in a customer'centric organization and if it does, it'll be handled differently!
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One click of the button and thousands of prospective customers have been lost! The need to staff training can never ever be over emphasized!

No, it's not your village people driving your customers away, it's the terrible customer experience! Prayers also won't help your case unless you match that with excellent customer experience delivery.
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#customerexperience #businessdevelopment #customerservice #businessstrategy

不不不不不
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Hilarious but when dealing with Nigerian customers, try using phrases like 'how may we be of service' instead.

Beloved companies keep the customer at the centre of every decision they make, and customers love them for it. - Jeanne Bliss.
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Jeanne Bliss is the Founder and President of CustomerBliss, and the co-founder of the customer experience professionals association. #jeannebliss

How do you make your customer feel??

Customer feedback is arguably one of the most critical business strategies. Atleast 45% of your customers are displeased with an aspect of your business on any given day, but only 5% will every complain unless they are asked. .
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Customer feedback gives you access into the customer's heart. You collect information necessary to improve your product and service offerings. .
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Do you collect feedback from your customers?
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#businessstrategy #customerexperience #customerservice #businessdevelopment

This might sound funny but in a lot of organizations, particularly the big ones, there's widespread disagreement about what an excellent customer experience should look like! .
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Customer-centric organizations, have standards which ate clear to every employee. Is yours one of them?? #ipreview @preview.app

Nothing, and I mean absolutely nothing works better than word of mouth! Thanks to social media, people can now refer you to thousands of friends and family with one click of the button. However, they can also destroy you just as quickly!
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If you invest in consistently delivering an excellent experience, you're guaranteed to stand out from the competition!

Yes, by 2020, the decision about whether or not to do business with your company will come down to the quality of customer experience you deliver! .
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Are you sure your business will continue thriving if judged based on your customer experience?

Thinking about it now, I don't even think I expect it anymore unless I'm in a really fancy restaurant or hotel. Excellent customer experience has become so rare that most of us have stopped expecting it ! .
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This also explains why so many businesses struggle with brand loyalty and churn! Not to worry, we're here to help you fix that!!
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#businessdevelopment #customerservice #customerexperience #businessstrategy #womeninbusiness #smallbusiness

"Talent, hard work and education are important but perseverance and understanding of your product and customers is the key to running successful start up" - Banke kuku.
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Banke is a successful fashion entrepreneur and the ceo of @bankekukutextiles Dubbed the 'Queen of Colours' by leading commentators, she promotes African tradition and culture through her exquisite textiles, sold around the world.

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