Determining what's what. After the joy of eating in Padang Restaurant style, where everything is served on your table and you pay only for what you eat, one uncomfortable experience awaits: the calculation of the bill.
This happens especially during group eating when it's impractical to ask everyone what they eat. What usually happens is the restaurant then take a rather wild guess of what's being consumed, based on the emptied plates, which looks similar one to another.
As the result the bill has a huge probability of miscalculation, up to 10-15% over estimation, sometimes even more. There's a case when costumer is billed for 144 pudding while the actual consumption is 14.
From UX standpoint the issue here arises from lack of proper tracking, records and transparency, and it has the potential to hurt the restaurant's trustworthiness.
One way to solve this issue is by mimicking what conveyor belt sushi parlor is doing: apply a color coded plate where the item price are reflected in the plate's color.
This way while manual labor is still required to calculate the bill, accuracy and transparency will be greatly improved. Not to mention the food presentation will be more impressive with the variety of colors.
#uxdesign #customerexperience #padang #eatingexperience #uxid #indonesianfood